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Student Service Centre

FAQ

Where is the Student Service Centre?

Our Centre is located in Building D at 11 Pokrovsky Bulvar. You need to enter the building through Exit 5 (the wooden doors to the right of Exit 1). You don’t need a pass to visit the Centre, but please have ID on you, such as:

  • HSE pass or student ID card – for currently enrolled students;
  • passport – for alumni;
  • passport and notarized power of attorney – for authorized representatives.

What services does the Centre provide?

You can view our services at website. 

How can I request a service?

Submit a request via our e-service. If you don’t have a login and password, please register here before applying.

I can't decide on the format to receive when ordering a certificate. How do I know which format I need?

A paper certificate will be printed on a letterhead with a seal. You can pick up a paper certificate at our center; scanned copies are not sent.

We recommend ordering an electronic version of the certificate: it is generated automatically and sent to your email within 15 minutes. Most organizations accept documents in this format. Please note that comments left in the application are not taken into account when generating the electronic version of the certificate.

How do I change languages in the e-service interface?

You can switch between languages in your personal account. 

Where can I pick up my document on previous education (e.g., school certificate, degree diploma, etc.)?

Original documents of previous education are kept in students’ personal files, either at their home faculty or in the HSE University archive. To collect your documents, contact the manager of the programme where you study(-ied).

Where can I request a certificate for submission to a military recruitment centre (as per the forms specified in Annex No. 4 / Annex No. 5)?

Certificates for military recruitment centres can only be provided by the HSE University Military Registration Unit and the student must be physically present at the unit when the certificate is issued. Please contact the Military Registration Unit to request these documents. Read more at the link.

Do you have questions?

Answers to these and other questions can be found in the HSE Academic Handbook or by subscribing to our TG channel.

If you don’t find information on your question, contact us and you will hear from us soon.